Shipping Policy
Shipping Rates
Orders under USD $109: A flat shipping fee of USD $6.99 will be charged.
Orders of USD $109 or more: Free standard shipping is available.
Shipping fees (if applicable) will be calculated and displayed at checkout before payment.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment has been successfully verified.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Transit Time
Most orders begin tracking within 1 business day after they have been picked up by the shipping carrier.
Estimated delivery time is 5–10 business days, depending on your shipping destination and the products ordered.
Please note that delivery times are estimates and may vary due to customs clearance, carrier operations, or other unforeseen circumstances.
Declined Orders
If your credit card, debit card, or other payment method is declined or cannot be authorized, your order will be automatically canceled. A cancellation notification will be sent to the email address provided at checkout.
APO/FPO Shipping Addresses
At this time, we are unable to ship to APO/FPO addresses.
Multiple Item Orders
Orders containing multiple items may require additional processing time if products are shipped from different warehouses.
If your order is shipped in multiple packages, you will receive a separate tracking number for each shipment.
Shipping Delays
Occasionally, shipping delays may occur due to severe weather, customs inspections, public holidays, transportation disruptions, or other circumstances beyond our control.
Orders with incomplete or delayed payment verification may also require additional processing time.
For security purposes, orders with a high order value may require a signature upon delivery.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.
We will initiate an investigation with the shipping carrier. Carrier investigations typically take 5–10 business days. During this period, the carrier may contact the recipient for additional information.
If the carrier confirms that the package was lost during transit, we will, at our discretion, either send a replacement (subject to availability) or issue a full refund.
Damaged Items
If your order arrives damaged, please keep the product and all original packaging, and contact us within 7 days of delivery.
Please include photos of the damaged item and packaging to help us process your claim as quickly as possible.
If we determine that the damage occurred during shipping or before delivery, we will provide an appropriate solution, including a replacement or refund where applicable.
Incorrect Items
If you receive an item different from what you ordered, please contact us within 7 days of delivery.
If the error was made by Jvvuj, we will provide return instructions and cover the reasonable return shipping cost. Once the returned package is in transit or received, we will promptly ship the correct item, subject to product availability.
Return Shipping Costs
Return shipping costs are non-refundable unless the return is due to our error, such as receiving the wrong item or a defective product.
If you believe your product has a manufacturing defect, please notify us within 7 days of receiving your order. After inspection and approval, we will cover all reasonable return shipping costs for eligible defective items.
For returns due to personal reasons, including ordering the wrong item, selecting the wrong ring size, or changing your mind, customers are responsible for all return shipping costs.
Order Cancellations
Orders may be canceled for a full refund before they have been shipped.
Once an order has been shipped, it cannot be canceled. If you no longer want the item, you may request a return after delivery in accordance with our Return & Refund Policy.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Email: Sale@jvvuj.com